Order Processing Time
Processing Duration
- Standard orders: 2–5 business days
- Custom or made-to-order jewellery: 7–14 business days
- Bulk/wholesale orders: Time will be shared individually
Processing time includes:
Quality check
Cleaning & polishing
Packaging
Certification verification (IGI/GIA)
If there is any delay, our team will notify you immediately.
Shipping Across India
Delivery Time
- Metro Cities: 2–4 business days
- Non-Metro: 3–7 business days
- Remote Locations: 5–10 business days
Shipping Charges
- Free shipping on all prepaid orders
- COD charges (optional, if you offer COD): ₹ per order
All shipments are fully insured until they reach you.
International Shipping
We ship worldwide through trusted courier partners such as FedEx, DHL, UPS or similar.
Delivery Time
- 7–15 business days depending on the country
- Customs clearance may extend delivery time
Shipping Charges
- Calculated at checkout depending on country & weight
Customs, Duties & Taxes
- Local customs, duties, VAT, or import charges are the buyer’s responsibility
- Novée is not responsible for delays caused by customs authorities
Order Tracking
Once your order is dispatched, you will receive a:
Tracking number
Courier partner link
Delivery timeline
Tracking will be sent via:
- SMS
- WhatsApp (if enabled)
You can track your shipment anytime until it is delivered.
Packaging & Security
Every Novée order is packed in:
- Premium jewellery box
- Tamper-proof packaging
- Eco-conscious outer packaging
- Secured with double-layer protection
Your jewellery is insured during transit, and will only be handed over upon signature (for selected shipments).
Damaged, Lost, or Opened Packages
Damaged Shipment
If your package arrives damaged or tampered:
- Do NOT accept the parcel
- Take photos/videos
- Contact us immediately
We will arrange a replacement or investigate with the courier.
Lost Shipment
If your order gets lost during transit, we will:
- File a claim
- Offer a full replacement at no charge
- Or provide a refund (depending on your preference)
Contact Us
For any shipping or delivery-related concern, feel free to reach out:
📞 Phone: +91 9023952336
📧 Email: contact@noveejewels.com
🌐 Live Chat on whatsapp
🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)
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All policies are subject to Novée’s Terms & Conditions, which outline the rules, limitations, and guidelines governing every order and service.
