Order Cancellation Window
Cancellation Before Dispatch
You can cancel your order within 6–24 hours of placing it, as long as it has not been processed or shipped.
- To request cancellation, contact us immediately with your Order ID.
- Once approved, you will receive a confirmation email.
Orders That Cannot Be Cancelled
After a certain stage, cancellation is no longer possible.
After Dispatch or Shipping
If your order has been packed, shipped, or is in transit, it cannot be cancelled.
You may still return the product under our Return & Refund Policy after delivery.
Custom / Personalized Orders
Orders made specifically for you cannot be cancelled, including:
- Custom-made jewellery
- Personalized name/initial jewellery
- Special sizes or modifications
- Engraved products
- Special order diamonds/jewellery
Once production begins, cancellation is not allowed.
Sale or Discounted Orders
If applicable, certain promotional orders may not be cancellable.
Refund for Cancelled Orders
If eligible for cancellation, your refund will be processed as follows:
Refund Method
- Prepaid orders → refunded to your original payment method
- COD orders → refunded via bank transfer or store credit
Refund Timeline
- Refunds are processed within 3–7 business days
- Bank processing times may vary
How to Request Cancellation
To cancel your order, please contact us:
📧 Email: contact@noveejewels.com
📞 Phone: +91 9023952336
💬 Live Chat on Whatsapp
🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)
Please provide:
- Order ID
- Registered phone number
- Reason for cancellation (optional)
Automatic Cancellation
Your order may be automatically cancelled if:
- Payment is not completed
- There is a verification issue
- The product becomes unavailable
- The order is flagged for security reasons
A full refund will be issued in such cases.
Important Notes
Refunds are issued only after successful cancellation confirmation.
Once cancelled, an order cannot be reinstated; you must place a new order.
If a COD order is refused upon delivery, future COD orders may be restricted.
For custom products, cancellation is not possible after production starts (usually within 12–24 hours)
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All policies are subject to Novée’s Terms & Conditions, which outline the rules, limitations, and guidelines governing every order and service.
