Return Eligibility
To be eligible for a return, the jewellery must meet the following conditions:
Product must be unused & unworn
Jewellery showing scratches, signs of wear, or damage cannot be accepted.
Return must be initiated within 3 days
Original items must be returned
- Branded packaging box
- Invoice
- IGI/GIA certificates
- Hallmark tags and pouches
If certificates are missing, a deduction may apply.
Non-Returnable Items
We collect information that you provide directly to us, including your name, email address, shipping address, and payment Non-Returnable Items
Some items are not eligible for returns due to customization or hygiene reasons:
Custom-made or personalized jewellery
(Name pendants, special sizes, or unique designs)
Engraved jewellery
Once engraving is done, it cannot be returned.
Used or tampered jewellery
If the item is worn, scratched, altered, or damaged.
Final sale / discounted items
These are usually not eligible unless defective.information when you make a purchase.
Return Process
Step 1: Contact Support
Email or WhatsApp your order ID and reason for return.
Step 2: Return Approval
Our team reviews your request within 24–48 hours.
Step 3: Pickup Arranged
We will arrange pickup (within India).
International customers may have to ship the item back.
Step 4: Quality Inspection
Once received, our QC team checks:
- Diamond condition
- Gold purity
- Weight verification
- Original certification
QC duration: 2–4 business days
Only after passing inspection is the return accepted.
Refund Policy
If the item passes QC, refund will be processed.
Refund Method
- Prepaid orders → refunded to original payment method
- COD orders → refunded via bank transfer or store credit
- International refunds → refunded minus shipping/custom fees
Refund Processing Time
- India: 5–7 business days
- International: 7–14 business days
If QC fails
If product is damaged, used, altered, or mismatched → Return will be rejected and the jewellery will be sent back.
Exchange Policy
You may exchange your jewellery for:
- Wrong size
- Different design
- Upgrading to a premium product
Key Points:
Exchange period: 7–15 days
- Exchange shipping is FREE (India)
- Price difference must be paid if the new product is more expensive
- Refund of difference can be given as store credit if new product is cheaper
Return Shipping Charges
Within India:
Customer pays return shipping.
International:
Customer pays return shipping + customs duties.
These charges are non-refundable.
Damaged / Wrong Product Delivered
If you receive:
- A damaged item
- Incorrect product
- Missing diamond or packaging
You must inform us within 24–48 hours with photos/videos.
We will provide:
Free replacement or Full refund
Additional Important Notes
Refunds are issued only after QC approval.
Missing diamond certificates may result in deduction of ₹2,000–₹5,000.
Jewellery altered by any external jeweller is not returnable.
Store credit (if given) is valid for 6–12 months.
Contact Us
📞 Phone: +91 9023952336
📧 Email:contact@noveejewels.com
💬 Live Chat On Whatsapp
🕒 Timing: 10 AM – 7 PM (Mon–Sat)
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All policies are subject to Novée’s Terms & Conditions, which outline the rules, limitations, and guidelines governing every order and service.
